Frequently Asked Questions


What shipping service do you use?

Express delivery – Depends on the country, but the delivery time for most countries is no more than 3 business days. Please note that we are not responsible for delays caused by the customs department in your country.

Standard shipping – Delivery time for EU countries is no more than 5 business days and for countries outside the EU up to 10 business days.

Proposal templates will be sent to the provided e-mail address as soon as the payment is made. Access information for the online self-assessment tool is sent to the provided e-mail address within 24 hours of making the purchase.

 

(How) Can we get a discount?

We believe the prices are more than fair. Value for money is exceptional. In fact, we are so confident about our tools that we offer money back guarantee.

However, we do offer 20% discount for startups younger than 3 years, because we want to give them a fair opportunity to win funding. To receive the discount code, send as a link or scan which proves the age of your company at info@h2020manuals.eu.

 

Can we get an invoice?

Of course - we issue an invoice for every order. You will either receive it together with your manual or by e-mail.

 

What payment methods do you accept?

We want to make purchasing as convenient as possible, and offer several different payment methods:

  • credit card (Visa, MasterCard, Diners, JCB, Discover)
  • PayPal
  • bank deposit (you will receive all the necessary instructions after placing the order)

If you have a question of your own that we haven't answered here, feel free to contact us at info@h2020manuals.eu.